AWEI Pakistan – Warranty Policy

Warranty Coverage

We are the official store of AWEI products in Pakistan. All AWEI products purchased from our official online store or authorized sales channels are covered under this warranty policy.

AWEI products come with a 1 year warranty, depending on the product category. The exact warranty duration for each product is clearly mentioned on the product page, invoice, or packaging at the time of purchase.

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Warranty Period

● 1 Year Warranty: Selected accessories and electronic items
● 1 Year Warranty: Selected premium and core electronic products

The warranty period starts from the date of purchase mentioned on the original invoice.

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What Is Covered Under Warranty

This warranty covers:

▸Manufacturing defects
▸Hardware malfunctions under normal usage
▸Functional issues not caused by external damage

If a defect arises during the warranty period, the product will be repaired or replaced (at our discretion) in accordance with AWEI warranty standards.

What Is NOT Covered Under Warranty

The warranty does not cover:

▸Physical damage (breakage, cracks, dents)
▸Water or liquid damage
▸Damage caused by misuse, mishandling, or accidents
▸Unauthorized repairs or modifications
▸Normal wear and tear
▸Damage caused by power surges or improper charging
▸Missing accessories or packaging

Warranty Claim Process

To claim warranty, customers must:

➡ Provide the original purchase invoice or order number
➡ Ensure the product is within the valid warranty period
➡ Submit the product to our designated service center or follow online claim instructions

After inspection, if the claim is approved, the product will be repaired or replaced as per availability.

Replacement Policy

▸If the product is repairable, it will be repaired and returned
▸If the product is not repairable, it may be replaced with the same or an equivalent model
▸Replacement does not extend or renew the original warranty period

Important Notes

▸Warranty is non-transferable and valid only for the original purchaser
▸Any tampering with the serial number or warranty seal will void the warranty
▸Decision of the authorized service team will be final in all warranty claims

Contact & Support

For warranty claims or support, please contact our official customer support through our website or authorized channels.

We are committed to providing genuine AWEI products and reliable after-sales support across Pakistan.

AWEI Pakistan
Official Store of AWEI Products in Pakistan.